Faq

Frequently Asked Questions

Where do I start

Q: How to get started with ShuleSoft?

Please head over to fill in your school's information here and we will validate the information you provide, send you the agreement forms, once this is all done then your portal will be activated

Q: Where can I find user manual?

You can access ShuleSoft user manual online or download the pdf format when they're ready.

Q: Is there a support number?

ShuleSoft has different people answering all the calls that go through our main routing number; +255 655 406 004

Data Security

Q: How do you protect my data from breaches?

ShuleSoft makes use of SSL Certificates which encrypt information between server and client, the data stored in our servers are encrypted

Q: Do you use any encryption?

Yes, We do implement bcrypt, symmetric and asymmetric encryption for connection, data transfer and data storage

Q: What about the passwords used?

Passwords used are encrypted first, then stored as encrypted values

Data Privacy

Q: Who has access to my data?

No one except you and the person you give your password

Q: Who do you share my personal information with?

We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Your personal information is never shared outside the company without your permission

Q: Is privacy completely assured?

  • We will not sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone.
  • We will use state-of-the-art security measures to protect your information from unauthorized users.

Support

Q: When should I call the support number?

Call us or school specific support number whenever you need assistance

Q: Is there a system that tracks my requests?

Yes, ShuleSoft uses a ticket support system that tracks all your requests, click here to open a new ticket

24/7 Customer Support

We listen to your concerns and support you whenever

1 month free trial period

Use our system customized for your needs for free for a month: talk to us support@shulesoft.com

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